Worry-Free Guarantee
Enjoy worry-free shopping with free size exchanges and repair support
Bought the Wrong Size?
We've made the exchange process easy and hassle-free for you.
Simply follow the steps below:
EXCHANGE REQUIREMENTS
1
Contact Customer Service first
2
Provide your proof of purchase
3
The item must be unworn and unwashed
4
All tags and original packaging must be intact
5
Return the product as instructed by Customer Service
*Please request an exchange within 2 x 24 hours of receiving your order
Free Repair Guarantee
If the snap button or zipper on your product need some fixing due to wear and tear, Petit Beary offers complimentary repair service.
Snap Button
Zipper
HOW TO CLAIM
1
Contact Customer Service first
2
Provide your proof of purchase
3
Send the product back to Petit Beary for inspection
4
Estimated repair: 2-3 weeks
5
We'll ship your repaired product back to you
*Terms and condition apply
Frequently asked questions
Do you offer refunds?
Unfortunately we do not accept refunds.
Can I exchange my order?
- Exchanges are allowed within 2 x 24 hours after you receive your package with tag(s) still attached and the product(s) must remain in original packaging, unwashed, perfect saleable condition.
- Due to hygiene reasons, we cannot accept exchanges for the following items: underwear, socks, headbands, and personalized products (unless it’s manufacturing defect or shipment of wrong item).
- For defect / wrong items, please provide proof of video and/or photo to file your complaints.
- Exchanges that do not meet our policy will not be accepted and will be sent back to the customer; delivery fees are non-refundable. Once received by our warehouse, returned items will be processed within 3-5 business days.
How do I make my return (for Indonesian customers)?
Please chat with us on Whatsapp and send us your invoice so our customer service can assist you further.
I don’t live in Indonesia, can I still return my order?
- Yes, you can email us at hello@petitbeary.com and write the subject “Return Order #XXXX”.
- Once approved, you will be held responsible for all shipping and related fees including tax and custom charges when you send us your returned products. We are not responsible for any packages lost in transit, so please use a trusted courier with a tracking number.
